Last updated: 27 July 2026
- Delivery Area
Piping Hot Pizza Cones currently delivers physical products only within South Africa. International delivery is not available through our online checkout.
Customers must provide a complete and accurate delivery address, postal code, telephone number and email address. Piping Hot Pizza Cones cannot accept responsibility for delays or additional costs caused by incomplete or incorrect information supplied during checkout.
- Courier Fees
Courier charges are calculated (estimation) automatically according to the total quantity of physical products in the order:
• 1–3 physical items: R100
• 4–8 physical items: R150
• 9–12 physical items: R300
• 13–18 physical items: R400
• 19–24 physical items: R500
Each separately ordered bag of pizza cones or other physical product counts as one physical item. Downloadable and virtual products are excluded from the courier calculation.
Orders containing more than 24 physical items require an individual delivery quotation. Please contact us before placing such an order. If no courier option appears during checkout, the order exceeds the available automatic courier rules.
- Payment and Order Processing
Physical orders are prepared for dispatch only after payment has been successfully confirmed. Payment confirmation and the customer’s order confirmation do not constitute a guarantee that delivery will occur on a particular date.
If a product becomes unavailable after an order has been placed, we will contact the customer to arrange a suitable replacement, revised delivery arrangement or refund.
- Dispatch Schedule
Orders received and paid for by Saturday are normally dispatched on the following Monday.
Sunday is reserved as family time, and routine customer-service enquiries may only be attended to on the next working day. However, where payment for a Sunday order is confirmed in time, we will endeavour to include that order in the following Monday’s dispatch.
Customers will be advised if an unexpected delay prevents dispatch according to this schedule.
- Estimated Delivery Period
Orders dispatched on Monday are expected to reach customers on Wednesday or Thursday of the same week.
These delivery periods are estimates rather than guarantees. Delivery may take longer because of remote delivery locations, courier capacity, public holidays, severe weather, road disruptions, incorrect addresses or other circumstances beyond our reasonable control.
- Tracking and Delivery
Where tracking information is supplied by the appointed courier, it will be communicated to the customer using the contact details entered during checkout.
Customers should ensure that someone is available to receive the parcel. Additional courier charges resulting from an unsuccessful delivery attempt, an incorrect address or a requested redirection may be payable by the customer.
Responsibility for the parcel remains subject to applicable South African consumer law and the delivery arrangements agreed for the order.
- Damaged, Missing or Delayed Parcels
Customers should inspect parcels promptly after delivery. Visible damage should, where possible, be recorded with the courier at the time of delivery.
Please notify Piping Hot Pizza Cones promptly—preferably within 48 hours—if:
• the parcel arrives visibly damaged;
• products are missing from the parcel;
• incorrect products were supplied; or
• tracking indicates an unreasonable delay.
Please provide the order number, a description of the problem, and clear photographs of the parcel, packaging and affected products. This information helps us investigate the matter with the courier. The requested reporting period does not limit any statutory rights available to the customer.
- Downloadable Products
Downloadable products, including the Pizza Cone Business Blueprint E-book, are delivered electronically and do not attract a courier fee.
Once payment has been confirmed, the secure download link is supplied through the order confirmation process and may also be available through the customer’s account. Download limits and expiry periods displayed on the product or order apply.
- Contact
Questions about an order or delivery may be sent to:
Please use our Contact Us page to contact us.
Please include the relevant order number in all correspondence.
- Applicable Law
This policy must be read together with our Terms and Conditions, Returns and Refunds Policy, and Privacy Policy. Nothing in this policy is intended to exclude or limit a customer’s rights under applicable South African law.