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Pizza Cone Help & Support

PIPING HOT PIZZA CONES

Your Pizza Cone Help & Support

Everything you need after receiving your order — preparation, storage, product guidance, equipment help and support.

KEEP THIS PAGE — YOUR SUPPORT STARTS HERE
01

Mini Pizza Cones

Product information, applications and guidance for Mini Pizza Cones.

Open Mini Knowledge → 02

Maxi Pizza Cones

Product information, applications and guidance for Maxi Pizza Cones.

Open Maxi Knowledge → 03

Preparation & Storage

Start with the essential handling and preparation information.

Read the essentials → 04

Equipment Help

PizzaFry7, UniTray12, UniOven, UniView, UniStand and the Unicus system.

Open Equipment Knowledge → 05

I Have a Problem

Check the first troubleshooting steps before contacting us.

Troubleshoot → 06

Frequently Asked Questions

Quick answers to common questions about cones, equipment, orders and support.

Open FAQ → 07

Contact Support

Need personal assistance? Contact Piping Hot Pizza Cones directly.

Contact us →
FIRST THINGS FIRST

Receiving, Storage & Preparation

Keep pizza cones frozen

Keep all pizza cones frozen until required for use.

Prepare equipment before first use

If a tray is included in your order, remove all protective plastic and wash the tray before first use.

Use the correct equipment

Choose the preparation method and equipment appropriate to the cone and the way you intend to serve it.

QUICK ANSWERS

Frequently Asked Questions

Select a question to open the answer, or search the FAQ below.

Start typing and matching answers will open below.
Should pizza cones remain frozen until use?
Yes. Keep all pizza cones frozen until they are required for use.
What should I do with a new tray before first use?
Remove all protective plastic from the tray and wash it before first use.
What is the difference between Mini and Maxi Pizza Cones?
Mini and Maxi are different cone sizes intended for different serving, menu and business applications. Use the Mini and Maxi knowledge pages above for the current product information and guidance.
How many cones does UniTray12 hold?
UniTray12 has 12 positions. It can hold 12 Mini Pizza Cones, or 6 Maxi and 6 Mini Pizza Cones simultaneously.
What does the Unicus Adaptor do?
The factory-fitted Unicus Adaptor is mounted beneath UniTray12. It engages the vertical rotating shafts in UniOven and UniView so the complete tray can rotate for more even heat distribution.
Is the Unicus Adaptor required?
It is required when you want powered rotation of UniTray12 in UniOven or UniView. A UniTray12 without the adaptor does not mechanically engage those rotating shafts.
How is UniOven heated?
UniOven uses LP gas for its heating function, not electrical heating elements. It is designed around one rotating UniTray12.
How is UniView heated?
UniView uses LP gas for its heating function, not electrical heating elements. It holds two UniTray12 trays.
Where can I get help if my question is not answered here?
Use the Contact Support section on this page. As the knowledge catalogue grows, unanswered customer questions will also help us expand this FAQ.
Can’t find your answer? Ask Piping Hot directly. Your unanswered questions also help us improve this knowledge catalogue.
Ask for Help →
TROUBLESHOOTING

Something Not Working as Expected?

Before contacting support, identify the cone size, preparation method, equipment being used and exactly what happened. This helps us give you a useful answer quickly.

Contact Piping Hot Support
NEED MORE?

Continue with Piping Hot

Reorder cones, explore equipment or return to the main website.

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COMING NEXT This support gateway is the foundation for recipes, detailed preparation guides, troubleshooting and the future Piping Hot Knowledge & Support Agent.

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