Who We Are
This online shop is operated under the trading name Piping Hot Pizza Cones by Hannes de Bruyn, situated at 70 Bland Street, Mossel Bay.
Our websites are:
https://www.pizzacones.co.za
https://shop.pizzacones.co.za
For privacy-related enquiries, contact:
Information Officer: Hannes de Bruyn
Please use our Contact Us page to contact us.
This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
Personal Information We Collect
Depending on how you use our website or shop, we may collect:
• Your name and surname
• Email address and telephone number
• Billing and delivery addresses
• Account username and login information
• Products ordered, quantities, order value and order history
• Payment status and transaction references
• Communications, questions, complaints and refund requests
• Internet Protocol address, browser, device and website activity information
• Cookie, cart and session information
• Any other information that you voluntarily provide to us
Please ensure that the personal information you provide is accurate and current.
Payment Information
Online payments are processed securely through Yoco.
Payment-card information is entered on Yoco’s payment system and is processed according to Yoco’s security and privacy practices. Piping Hot Pizza Cones does not intentionally collect or store customers’ complete card numbers, security codes or online banking credentials.
We receive only the information needed to identify the order, confirm the payment and manage matters such as refunds or disputed transactions.
How We Collect Information
We may collect personal information when you:
• Visit or browse our website
• Create or use a customer account
• Add products to your basket
• Place or pay for an order
• Request delivery or download a digital product
• Contact us by email, telephone, website form or another communication channel
• Submit a complaint, refund request or product enquiry
• Subscribe to marketing communications
• Interact with cookies and similar website technologies
Why We Process Personal Information
We process personal information only where there is a lawful and reasonable basis for doing so. The purposes may include:
• Processing and fulfilling orders
• Confirming payments and issuing refunds
• Arranging courier delivery
• Supplying digital downloads
• Communicating about orders, payments or delivery
• Providing customer support
• Managing complaints, returns and negotiated resolutions
• Preventing fraud, misuse and security incidents
• Maintaining accounting, tax and transaction records
• Improving the operation and performance of the website
• Complying with legal and regulatory obligations
• Sending marketing communications where consent has been given or where otherwise permitted by law
We will not use personal information for an unrelated purpose without an appropriate lawful basis or, where required, further consent.
Information Needed to Complete an Order
Certain personal information is required to process payments, supply products and arrange deliveries. If this information is not provided, we may be unable to accept or complete the order.
Sharing Personal Information
We may share necessary personal information with trusted service providers, including:
• Yoco and other payment-service providers
• Courier and delivery companies
• Afrihost and other hosting or technical-service providers
• WordPress, WooCommerce and authorised website-service providers
• Email, backup, security and customer-support providers
• Accountants, professional advisers and insurers
• Government authorities, regulators, courts or law-enforcement bodies where legally required
These parties receive only the information reasonably needed to perform the relevant service or comply with the law. They may process information according to their own legal and privacy obligations.
We do not sell customers’ personal information.
Courier Deliveries
When physical products are delivered, we may provide the appointed courier with the customer’s name, delivery address, telephone number, email address and relevant order or delivery information.
The courier may use this information only as required to arrange, track and complete the delivery or deal with a delivery problem.
Digital Products
For downloadable products, we use the customer’s order and email information to provide and manage the download link, enforce any download limit or expiry period, provide support and prevent unauthorised access.
Cookies and Website Technologies
Our website uses cookies and similar technologies required for functions such as:
• Remembering the contents of a shopping basket
• Maintaining a secure customer session
• Processing checkout information
• Remembering cookie preferences
• Protecting the website against fraud and misuse
• Measuring and improving website performance
Optional analytics, advertising or marketing cookies should be used only where enabled and, where required, after consent.
Customers can manage cookies through the website’s cookie banner and their browser settings. Blocking essential cookies may prevent parts of the shop or checkout from functioning correctly.
Marketing Communications
We will limit sending promotional electronic communications.
A person may withdraw consent or unsubscribe from marketing at any time by using the unsubscribe facility provided or by contacting Hannes. Please use our Contact Us page to contact us.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an order, payment, delivery, refund or account security.
Security
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or destruction.
These measures may include access controls, secure passwords, software updates, backups, encryption provided by relevant systems, security monitoring and restricted administrative access.
No internet-based system can be guaranteed to be completely secure. If we become aware of a security compromise affecting personal information, we will respond and provide any notifications required by law.
Retention of Information
We retain personal information only for as long as reasonably required to:
• Complete the purpose for which it was collected
• Maintain tax, accounting and transaction records
• Manage warranties, complaints, refunds and disputes
• Prevent fraud and protect our legal interests
• Comply with applicable legislation
When information is no longer required and we are not legally authorised or obliged to retain it, it will be securely deleted, destroyed or de-identified where reasonably practicable.
International Processing
Some website, software, email, backup or technical-service providers may process or store information outside South Africa.
Where this occurs, we will take reasonable steps to use providers and safeguards that offer an appropriate level of protection in accordance with applicable law.
Customer Rights
Subject to POPIA and other applicable laws, a person may:
• Ask whether we hold personal information about them
• Request access to their personal information
• Ask us to correct inaccurate, incomplete or outdated information
• Request deletion or destruction where we are no longer authorised to retain the information
• Object to certain processing
• Withdraw consent where processing depends on consent
• Unsubscribe from direct marketing
• Lodge a complaint about the processing of personal information
These rights may be limited where we must retain information to comply with the law, establish or defend legal claims, complete a transaction or protect the rights of another person.
Privacy Requests
Privacy requests should be sent to our Contact Us page.
We may request reasonable proof of identity before releasing, correcting or deleting personal information. This helps prevent unauthorised access to customer information.
We will respond within a reasonable period and in accordance with applicable law.
Children’s Information
Our shop is not intentionally directed at children who are not legally capable of entering into a purchase agreement.
Where a child’s personal information is involved, the order or enquiry should be handled by a parent, guardian or other legally authorised person.
Complaints to the Information Regulator
Please contact us first so that we have an opportunity to investigate and resolve a privacy concern.
A person also has the right to lodge a complaint with the Information Regulator of South Africa if they believe their personal information has been processed contrary to POPIA.
Complaint information and prescribed forms are available at:
External Links
Our websites may contain links to third-party websites. We are not responsible for the content, security or privacy practices of websites that we do not control. Customers should review the privacy policies of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website services or legal obligations change.
The revised policy will be published on this website with an updated revision date. Continued use of the website after publication is subject to the revised policy.
Contact Us
For questions, access requests, corrections, objections or privacy complaints, contact:
Piping Hot Pizza Cones
Information Officer: Hannes de Bruyn
Email: Use our Contact Us page to contact us.
Website: https://www.pizzacones.co.za
Online shop: https://shop.pizzacones.co.za
Address: 70 Bland Street, Mossel Bay